FAQs

FAQs

How long does shipping take?
Shipping times depend on your location. Typically, domestic orders take 3-7 business days, while international orders take 7-14 business days. These are estimated times, and delays can happen due to unforeseen circumstances.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. PayPal is also available for added convenience.
Can I track my order?
Yes, you can! After your order is shipped, you’ll receive a tracking number via email. You can use this number to track your shipment on our website or through the shipping carrier’s site.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please refer to our refund policy for more details.
Do you offer international shipping?
Yes, we ship internationally to select countries. Availability and shipping rates vary by location. Contact us for more details about international shipping options.
Are your products hypoallergenic?
Yes! All our products are hypoallergenic and made from high-quality materials, safe for sensitive skin.
Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order is shipped, changes may not be possible.
How do I contact customer support?
For any inquiries or support, please email us at jhumkabyhf@gmail.com or use our website’s contact form. We aim to respond within 24 hours.
What is your refund policy?
Returns are accepted within 30 days of receiving the item. Items must be in their original condition, unworn, with tags, and in their original packaging. See our refund policy for more details on returns.
Do you offer gift wrapping?
Yes! Gift wrapping is available for an additional fee. You can add gift wrapping during checkout, which includes a beautiful box and ribbon, perfect for any special occasion.